Frequently Asked Questions
Your guide to shopping with KARAKU
What is the typical shipping time for my order?
Standard shipping usually takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with tags attached. Please visit our returns portal to initiate the process.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are KARAKU products ethically manufactured?
Yes, we are committed to sustainable practices. We partner with certified factories that ensure fair wages and safe working environments for all artisans.
How should I care for my KARAKU apparel?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the internal garment label.